Terms & Conditions.
Valid from 8 May 2026
Payment
When booking accommodation, activities, or dinner, payment is due at the time of booking unless otherwise agreed. For group bookings, payment is agreed by email. Payment is in Norwegian kroner including Norwegian taxes.
All bookings include a booking fee of 10% of the total amount. This fee covers costs related to processing and administration of bookings and is therefore non-refundable.
Cancellation of accommodation, restaurant, and individual activities
- 0-7 days before arrival date: No refund.
- 7-14 days before arrival date: 40% refund.
- More than 14 days before arrival date: 90% refund.
Cancellation of packages and multi-day tours
- 0-20 days before arrival date: No refund.
- 21-60 days before arrival date: 40% refund.
- More than 60 days before arrival date: 90% refund.
Tickets for special events
When purchasing a ticket for Rampemiddagen, Viltaftener, or other special events, separate cancellation terms apply. The purchase may be cancelled with a full refund within 24 hours after the booking is completed. This deadline is a special, voluntary cancellation arrangement offered by Trasti & Trine.
After the 24-hour period has expired, the ticket is binding and non-refundable. If the ticket holder is unable to attend, they are responsible for transferring or reselling the ticket themselves. Trasti & Trine must be notified of any name change before the event.
These terms allow us to plan purchases, staffing, and execution based on the number of booked places, so that we can deliver the service and quality expected at our special events.
Cancellation due to illness
Cancellation insurance is not included in our prices; in the event of illness, our standard cancellation rules apply.
Changes
Changes to restaurant, activity, and accommodation bookings must be made at least 48 hours before the agreed arrival time.
- Changes to multi-day tours or packages must be made at least 7 days before the agreed arrival time.
No-show
Failure to appear (no-show) is considered a late cancellation. All reservations are 100% prepaid, and in the event of a no-show, the full amount for the stay and/or activity will be charged and not refunded.
Right to refuse guests
We reserve the right to refuse or terminate a stay/activity if a guest behaves inappropriately, disruptively, or is clearly under the influence of alcohol or other intoxicating substances.
- In such cases, no refund will be given.
Children and responsibility
Parents or guardians are responsible for children participating in our activities and during their stay. There is no fixed minimum age, but guardians must assess for themselves whether the child is able to participate safely and responsibly.
Guardians are fully responsible for their own children during their stay in our restaurant. Trasti & Trine is a place for great experiences and for unwinding. To ensure that all guests have the best possible experience, everyone is expected to contribute to a pleasant and considerate environment. This applies both to one’s own behavior and to those for whom one is responsible.
- We comply with applicable Norwegian legislation relating to alcohol and alcohol service.
Health and safety – Guest responsibility and our arrangements
Trasti og Trine offers experiences in Arctic nature that involve both physical activities and exposure to weather, terrain, and other conditions that may affect safety. To ensure a safe and responsible execution of our activities, the following terms apply:
Duty to inform us of health conditions
Guests are required to inform Trasti og Trine well in advance of any physical or mental conditions that may affect their participation. This includes, but is not limited to:
– Heart and lung disease
– Mobility impairments
– Asthma
– Allergies
– Pregnancy
– Life-sustaining medication
– Type 1 diabetes
– Mental health challenges
Failure to provide this information may mean we are unable to make proper arrangements, and participation may then be at the guest’s own risk.
Safety responsibility and understanding of risk
Nature-based activities involve inherent risk. In line with current recommendations, we do our utmost to:
- Identify and reduce risk through safety procedures and training
- Provide qualified guides with the necessary competence
- Inform guests about safety procedures and expected behavior.
Guests are required to follow safety instructions given by staff. Failure to do so may result in exclusion from activities without refund.
Own responsibility for assessing suitability
Guests at Trasti & Trine are themselves responsible for assessing whether they are physically and mentally able to participate in the activity. We recommend consulting a doctor if in doubt.
Illness and infection control
In the event of illness, respiratory infection, or other risk of infection, we ask our guests to stay at home. This is in line with the infection-control principles of the Norwegian Directorate of Health and the Institute of Public Health. We reserve the right to refuse participation if there is a risk of infection.
Disclaimer of liability
Trasti & Trine disclaims liability for injury, accidents, or health complications resulting from:
- Incomplete or incorrect information from the guest
- Participation in activities without the necessary physical or mental prerequisites
- Violation of safety instructions
- Participation in activities while under the influence. That may beNalcohol or other intoxicating substances
Insurance – Guest responsibility when participating in activities
Trasti & Trine offers experiences in Arctic nature that may involve increased risk, such as dog sledding, puppy hikes, and other outdoor activities. We therefore draw attention to the following:
Requirement for valid travel insurance
All guests are required to have valid travel insurance that covers unforeseen events such as illness, injury, and repatriation in Norway.
Extended coverage for risky activities
Standard travel insurance usually does NOT cover activities considered “risk activities,” such as dog sledding and similar activities. It is therefore the guest’s responsibility to:
- Check whether their own insurance covers such activities
- Take out any necessary additional insurance if required
We emphasize that special coverage is most often required for participation in high-risk activities.
CFAR, Cancel For Any Reason insurance. Particularly recommended for cruise guests.
For guests traveling by cruise or with extensive itineraries involving a high degree of prepayment (e.g. flights, hotelL, excursions), we recommend considering CFAR-insurance. This is an add-on insurance that:
- Allows cancellation for any reason
- Offers refunds of up to 75% of non-refundable costs
- Must often be purchased within 14-21 days after the first payment for the trip
- Requires the entire trip to be insured in order to be valid
CFARis particularly relevant for cruise guests, as such trips are often planned long in advance and involve large, non-refundable expenses. This type of insurance provides extra peace of mind if you want to cancel the trip for personal, health-related, or practical reasons not covered by standard travel insurance.
No liability for lack of coverage
Trasti & Trine disclaims any liability for financial loss, damages, or inconvenience resulting from the guest not having sufficient insurance coverage.
Guest responsibility for damage to equipment
Trasti & Trine provides specialized equipment for its guests, including dog sled gear, clothing, technical equipment, and other materials necessary for carrying out the activities. This equipment is expensive and requires careful use.
Part 1. Guest responsibility
Guests are required to treat all equipment with care and follow instructions given by guides and staff. In the event of damage to equipment caused by:h– Negligent use
– Violation of safety instructions
– Intentional misuse
Trasti & Trine may claim compensation for repair or replacement. A deductible of up to NOK 12,000 may be charged to the guest if the damage is considered substantial and unavoidable.
Part 2. Assessment of liability
We are aware that it can be difficult to determine liability in situations where a guide is present. Therefore, each incident will be assessed individually, and we will always seek a solution based on dialogue and fairness. The assessment will, among other things, take into account:
Whether the guest received sufficient instruction
- Whether the equipment was in proper working order
- Whether the damage could have been avoided through normal use
- Part 3. No advance payment or deposit
We do not use advance payment or deposits for equipment. Therefore, it is important that guests are aware of their responsibility when participating. In the event of serious damage, a compensation claim may be submitted afterwards, based on documented extent of damage and costs.
Part 4. Insurance recommendationWe recommend that guests check whether their travel insurance covers liability for damage to rented or borrowed equipment, and if necessary take out additional coverage.Reference to terms and liability
We recommend that all guests of Trasti & Trine carefully read their insurance terms and contact their own insurance company if in doubt. Some policies do not cover incidents occurring under the influence of alcohol or due to gross negligence.
Complaints and feedback
If you have complaints or feedback related to your stay, activities, or dining, these may be sent to post@trastiogtrine.no. We handle all inquiries internally and greatly appreciate constructive feedback so that we can continuously improve our services.
Force majeureUnless otherwise expressly stated in these booking terms, the Provider shall not be liable or obliged to provide compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances.” This term includes any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances include, but are not limited to, war, acts of terrorism (or threats thereof), civil unrest, significant health risks (such as outbreaks of serious disease at the destination), natural disasters (e.g. flooding, earthquakes, blizzards, or other extreme weather conditions), situations making it impossible to travel safely to or remain at the destination, actions by authorities or local bodies (including port or river authorities), labor disputes, closed locks, nuclear accidents, fires, chemical or biological hazards, unavoidable technical problems with transport, as well as any other event beyond the Provider’s control.DisputesAny dispute arising in connection with this agreement, including questions concerning its existence, validity, or termination, shall be governed by Norwegian law. The parties agree to submit to Alta District Court as the jurisdiction for resolving such disputes. Alternatively, legal action may be brought before Oslo District Court, at Trasti og Trine AS, in accordance with Sections 4-4 or 4-5(2) of the Norwegian Dispute Act. This agreement on jurisdiction and use of Norwegian law applies unless it conflicts with mandatory national or international law.All guests, employees, third parties, and equipment are insured through Trasti & Trine AS’s “Third Party Liability Insurance/Public Liability and Product Liability Insurance.”
Complaints and feedback
If you have any complaints or feedback regarding your stay, activities, or dining, these may be sent to post@trastiogtrine.no We handle all enquiries internally and greatly appreciate constructive feedback, so that we can continuously improve our services.
Force majeure
Unless otherwise expressly stated in these booking terms, the Supplier shall not be liable or obliged to provide compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”. This term includes any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances include, but are not limited to, war, acts of terrorism (or threats thereof), civil unrest, significant health risks (such as outbreaks of serious illness at the destination), natural disasters (e.g. flooding, earthquakes, snowstorms or other extreme weather conditions), situations making it impossible to travel safely to or remain at the destination, acts of government or local authorities (including port or river authorities), labour disputes, closed locks, nuclear accidents, fires, chemical or biological hazards, unavoidable technical problems with means of transport, and any other event beyond the Supplier's control.
Disputes
Any dispute arising in connection with this agreement, including questions concerning its existence, validity or termination, shall be governed by Norwegian law. The parties agree to submit to Alta District Court as the jurisdiction for resolving such disputes. Alternatively, legal action may be brought before Oslo District Court, at Trasti og Trine AS's option, pursuant to Sections 4-4 or 4-5(2) of the Norwegian Dispute Act. This agreement on venue and use of Norwegian law applies unless it conflicts with mandatory national or international law.
All guests, employees, third parties and equipment are insured through Trasti & Trine AS's "Third Party Liability Insurance/Public Liability and Product Liability Insurance."
