Terms & Conditions

 

 

Payment

When booking accommodation, activities, or dinner, payment is made at the time of booking unless otherwise agreed. Payment is in Norwegian kroner and includes Norwegian taxes.

 

 

Cancellation of Accommodation, Restaurant, and Single Activities

  • 0-7 days before the arrival date: No refund.
  • 7-14 days before the arrival date: 50% refund.
  • More than 14 days before the arrival date: Full refund.

 

 

 

Cancellation of Packages and Multi-Day Tours

  • 0-20 days before the arrival date: No refund.
  • 21-40 days before the arrival date: 50% refund.
  • 41-60 days before the arrival date: A deposit of 2000 NOK per person will be charged, and the rest of the amount will be refunded.
  • More than 60 days before the arrival date: Full refund.

 

 

 

Cancellation Due to Illness

Cancellation insurance is not included in our prices.

 

 

 

Changes

Changes to restaurant, activity, and accommodation bookings must be made at least 48 hours before the agreed arrival time.

Changes to multi-day tours or packages must be made at least 7 days before the agreed arrival date.

 

 

Force Majeure

 

Except where explicitly stated otherwise in these booking conditions, the Supplier will not be liable or obligated to offer compensation if our contractual obligations to you are impacted by “unavoidable and extraordinary circumstances.” This term refers to any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances include, but are not limited to, warfare, acts of terrorism (or threats thereof), civil unrest, significant health risks (such as outbreaks of serious disease at the travel destination), natural disasters (e.g., floods, earthquakes, blizzards, or other adverse weather conditions), situations making it impossible to travel safely to or remain at the destination, actions by government or local authorities (including port or river authorities), industrial disputes, lock closures, nuclear disasters, fires, chemical or biological hazards, unavoidable technical issues with transport, and any other event outside the Supplier’s control.

 

Insurance

Guests are required to purchase personal travel insurance before participating in our trips. We recommend obtaining insurance from an independent third-party provider that covers return travel in case of illness or injury, as well as cancellation protection for activities and accommodation. This should include coverage for situations such as canceled cruise ship or transport routes, road closures, or flight cancellations (preferably with a CFAR – Cancel For Any Reason – upgrade.

 

All guests, employees, third parties, and equipment are insured through Trasti & Trine AS’s “Third Party Liability Insurance/Public Liability and Product Liability Insurance.”

 

 

Dispute

Any dispute arising out of or in connection with this agreement, including questions regarding its existence, validity, or termination, shall be governed by Norwegian law. The parties agree to submit to the jurisdiction of the Alta District Court (Alta Tingrett) as the venue for resolving such disputes. Alternatively, legal action may be filed with the Oslo District Court (Oslo Tingrett), filed at Trasti og Trine AS, in accordance with Sections 4-4 or 4-5(2) of the Disputes Act. This agreement on venue and the application of Norwegian law shall apply, provided it does not conflict with mandatory national or international law.